Plate Heat Exchanger Supervisor

About the Company

Our client is a specialist supplier of process and packaging equipment, products, and support services to a range of manufacturing sectors. They are looking or a suitably experienced Plate Heat Exchanger (PHE) Supervisor

Key Responsibilities for the PHE Supervisor:

• Support the day-to-day management of a specialist heat transfer equipment service centre.
• Assist in coordinating labour resources and workshop activities.
• Build and maintain strong relationships with customers and suppliers.
• Identify and implement efficiency improvements within the service operation.
• Develop and enhance administrative systems, processes, and data recording methods.
• Ensure work is completed efficiently while maintaining high standards of quality and workmanship.
• Support the prompt and accurate processing of customer invoicing.
• Maintain accurate stock control, including the booking, storage, and tracking of parts and materials.
• Promote a strong health and safety culture and ensure compliance with relevant legislation and best practices.
• Assist in maintaining plant, equipment, and workshop machinery.
• Support business development activities and identify opportunities for growth across the wider organisation.
• Provide on-site service support at customer facilities when required.

Objectives of the role:

• Customer satisfaction and retention
• Efficient organisation and operation of the service centre
• Contribution to the wider engineering and service division
• Team leadership, motivation, and development
• Cross-departmental collaboration
• Timely completion of reports and expense submissions
• Health and safety performance
• Housekeeping and stock management
• Generation of new business opportunities
• Attendance and reliability

Key Skills for the PHE Supervisor:

• Strong knowledge of plate heat exchangers and heat transfer equipment used within process manufacturing environments.
• Understanding of process equipment and components used within hygienic and industrial processing industries.
• Leadership and people management skills.
• Professional presentation and communication skills.
• Excellent telephone and customer service manner.
• Strong IT skills.
• Commercial awareness, including invoicing processes, profit margins, mark-up calculations, and credit terms.
• Good written communication skills and business correspondence standards.
• Ability to develop and improve operational and administrative processes.
• Strong problem-solving and organisational abilities.

Key Attributes

• Enthusiastic and proactive.
• Self-motivated with a strong work ethic.
• Team player with the ability to lead and develop others.
• Flexible and adaptable.
• Friendly, approachable, and professional.
• Confident and assertive when required.
• Diplomatic and tactful.
• Comfortable communicating with stakeholders at all levels.
• Self-disciplined and organised.
• Able to work to deadlines and deliver results.

By applying for the PHE Supervisor you are agreeing to Yorkshire Talent Partners holding your personal data for the purposes of employment services.